faq
WHAT MATERIALS DO YOU USE?
  • For us, organic is not a trend, but a conviction. To assume responsibility for our environment is not an option but an obligation. That is why we solely rely focus on sustainable and environmentally friendly materials. For our products we only use renewable and recycled materials, which are carefully selected according to a defined "ARMEDANGELS Sustainable Materials Guideline" (as our sustainability manager calls it )., As the choice of material already determines how sustainable a product is at the end, ecological criteria are particularly important here.
  • You can find the materials we use in the list below:
    1. 1. Natural fibres (we use: organic cotton, organic virgin wool & organic linen)
      • Natural fibres are still the most important materials for us and make up the largest part of our collections. All our natural fibres are 100% organic. In technical jargon this is called "controlled organic cultivation" or "controlled organic livestock farming " (in short: kbA/kbT). In addition, our organic cotton from India is also Fairtrade certified.
    2. 2. Regenerated fibres (we use: TENCEL™ Lyocell and LENZING™ ECOVERO™)
      • We only use regenerated fibres from our Austrian partner Lenzing. Not only do they have a wonderful accent, they are also actively committed to environmental protection.
    3. 3. Synthetic fibres (we use recycled polyester)
      • With recycled polyester, only the recycled version of synthetic fibres is used for our garments. Melted and purified plastic bottles can be turned into yarns and fabrics for clothing just as easily as other fibres.
  • More information on each of the materials we use can be found here.
WHY DO YOU FOCUS ON ENVIRONMENTAL RESPONSIBILITY?
  • Everything has to be fast and cheap nowadays. The fast fashion industry is booming and with it the use of genetic engineering, pesticides, chemicals and incredible amounts of water. We are fed up with the indifference and disrespect with which our environment is treated. Therefore, we set up a 'ARMEDANGELS Sustainable Materials Guideline' according to which all our materials are selected. Ecological criteria are particularly stressed in this guideline, as the choice of material determines how sustainable a product is at the end of the day. The following materials are the ones we use:
    1. 1. natural fibres (organic cotton, organic virgin wool & organic linen)
    2. 2. regenerated fibres (TENCEL™ Lyocell and LENZING™ ECOVERO™)
    3. 3. synthetic fibres (recycled polyester)
  • In addition, our garments are produced according to the strict guidelines of GOTS (not a new type of goat, but the Global Organic Textile Standard. Read More Here). One asset of this standard is that it goes far beyond government regulations on harmful substances. This means that in the production process of our products, only those chemicals can be used that are allowed by the GOTS standard. Another issue we pay attention to is the professional treatment of waste water. In addition, materials that cannot be labelled according to GOTS because they are not natural fibres (e.g. TENCEL® and Lenzing Modal Edelweiss ®) must still comply with the standard.
  • NMore information on each of the fibres we use can be found here.
WHAT DOES kbA AND kbT MEAN?
  • In the sustainability jargon, kbA and kbT are the German acronyms for "controlled organic cultivation" or "controlled organic livestock farming" and describe the production of agricultural products (e.g. organic cotton or organic virgin wool) on the basis of production methods that are as environmentally friendly and animal friendly as possible. Organic cultivation does not use synthetic pesticides, artificial fertilizers or genetic engineering. Instead, it relies on natural fertilisers (e.g. cow dung) and biological pest controls. In addition, crop rotation is taken into account during cultivation. This means that not one single but several different crops grow on the fields, which sustainably improves soil fertility.
  • Organic livestock farming places high demands on animal welfare and ensures that animals are kept in a near-natural environment. This is ensured, among other things, by prohibiting certain animal feeds and by setting higher minimum requirements in terms of space available for the animals.
WHAT IS MULESING?
  • „Mulesing“ means the removal of skin from the tail area of a sheep – without giving them any painkillers. This is done in the attempt to prevent flystrike. The Myiasis fly larvae is mainly native to the regions of Australia and New Zealand, where the method of mulesing is still used in conventional sheep farming. There already are alternatives to mulesing, e.g. regular controls of the sheep flocks, the use of breeds that are better adapted or lastly biological fly control. We only use mulesing-free organic virgin wool in our products and mainly source it from Argentina.
ARE YOU A VEGAN BRAND?
  • No, we are not. But although we have decided not to be a purely vegan fashion label, we pay attention to an animal-friendly and sustainable practice and follow strict guidelines when working with animal raw materials. 90% of our collection is vegan, with the exception of articles containing organic virgin wool and a few shirts and longsleeves with buttons made of horn or mother-of-pearl. However, we are already working on replacing them with wooden and tagua buttons. Since spring 2016, we are also not using leather patches anymore but jacron-patches made of paper. In addition, our shirts are not dyed with colours of animal origin, but with synthetic colours that are in line with the strict guidelines of GOTS.
WHY ARE YOU A FAIR FASHION BRAND?
  • Beautiful and organic is not enough for us. Our production chain is long and every single one of our garments is the result of many hours of work. We are committed to fair working conditions and fair pay for the people who stand behind ARMEDANGELS. We make no distinction between cotton farmers in India, seamstresses in Turkey or designers in Germany.
  • Independent organisations such as Fairtrade and the Fair Wear Foundation (FWF) guarantee that we stick to our words.
  • Fairtrade focuses on ensuring fair prices for farmers in developing countries. The Fairtrade logo on a piece of clothing indicates, among other things, that farmers received a fair price for their cotton. The Fair Wear Foundation focuses on improving working conditions in factories where fabrics are sewed together to obtain the finished piece of clothing.
  • We are not perfect. We are simply trying to do the right thing - every day, step by step. We know that we still have a long way to go, but we also know that this is what it takes if you want to become the fairest fashion label in the world.
  • You can find out more about Fairtrade and the FWF here.
WHERE ARE YOUR CLOTHES PRODUCED?
  • At the moment we produce most of our collections in Portugal and Turkey. Our jackets are made in China. We started with the production in Portugal, because it is easy to control owing to its geographical proximity. But the actual idea has always been to have our production where the conditions for the environment and the employees still need improvement. Because it is there, where it is necessary to make a difference. All our operations, whether in Portugal, Turkey or China, are regularly audited and certified. The long-term cooperation and the proximity to our producers are enormously important to us in order to support sustainable improvements in production and to make progress together. The bigger we become as a brand, the further we get in approaching our goal. The larger the quantities produced, the greater the influence that a company can exert on working- and environmental conditions.
WHAT DOES YOUR SUPPLY CHAIN LOOK LIKE?
  • We attach great importance to a transparent supply chain. We want to know where our materials come from and who processes them. Our production chain is long and every single one of our garments is the result of many hours of work. In order to meet our high social- and environmental standards, it is crucial for us to know the supply chain of our textiles. That is why close contact and proximity to our producers are so important to us. They are the foundation of what we do. We want everyone who works for us to understand what matters to us as a brand and what our mission is. This is why it is so important that our partners question their own production processes and develop them on their own authority - with our support and the support of the initiatives of which hold membership. In 2011 we aligned all processes in our supply chain with the GOTS standard, in 2015 we became member of the Fair Wear Foundation (FWF) and, last but not least, we use Fairtrade-certified organic cotton from India.
  • Short and sweet ;-) This is what our supply chain looks like:
    1. Extraction of raw materials (the natural fibres), such as organic cotton, organic virgin wool and organic linen. For natural fibres this means: Cultivation, crop protection, fertilization, harvest, (ginning of cotton), cleaning. For animal fibres: shearing the sheep, washing the wool and removing impurities. Our natural fibres come from countries such as India, Argentina, France and Turkey. Production of regenerated or recycled synthetic fibres, i.e. Modal and Lyocell (e.g. from renewable raw materials such as wood or recycled plastic). This happens at our partner Lenzing in Austria (Lenzing Modal Edelweiss ® & Lyocell - TENCEL ®) and in China and Portugal (recycled polyester).
      • All further production steps (steps 2 to 7) take place in Turkey, Portugal or China, depending on the product.
    2. After the raw materials have been extracted, they are sent to the spinning mill. This is where the yarns are produced.
    3. The next step takes place in the weaving/knitting mill. This is where the flat- and knitted fabrics are produced.
    4. Then the fabrics get refined. This includes the pre-treatment, dyeing and printing of the fabrics.
    5. In the finishing process, the fabrics are cut and sewn into trousers, shirts, dresses, etc.
    6. Then, the garments get refined once again. They get washed, printed and/or dyed.
    7. What follows is the final cleaning of the garments (i.e. cutting off threads, etc.), a quality check and voila - the garments are packed and then sent to Germany to our logistics partner.
    8. Our logistics partner is based in Aurach, where the parcels will be made ready for shipment. When shipped, the product leaves our supply chain, and will be brought to your home by DHL Go Green.
  • It is our goal to make our production process entirely transparent and comprehensible for you. This is why we are in the process of documenting every single step – from the design to the finished product. We want as many people as possible to understand why we do what we do and to join us in spreading the message: Sustainable design instead of fast fashion, high-quality materials instead of cheap mass-produced goods and fair production instead of wage slavery.
SPEAKING OF TRANSPARENCY. HOW OFTEN DO YOU VISIT YOUR SUPPLIERS?
  • A team comprising of members of our design, purchasing, technology and sustainability department visit our suppliers on a regular basis. Martin, our CEO, is frequently joining these visits to get to know our suppliers personally and to strengthen our partnerships. We do not visit the showrooms on site, but rather the various factories: sewing, laundry, weaving, embroidery, etc. We have also visited our cotton production in India, where we helped with the harvest and got to know Bhimabhai. He is one of the farmers from whom we get our organic cotton. You can find the whole Travel Journal here. The focus of each visit varies, depending on who is visiting the production site. However, the person visiting also discusses the matters that other colleagues put on the agenda, so that a multitude of different topics is discussed on site. We always announce our visits and arrange the dates with the producers. Our suppliers are our partners and we treat them as such. This means above all that we build a business relationship based on trust and not on control.
WHAT DOES THE FAIRTRADE LABEL STAND FOR?
  • Fairtrade’s goal is to improve the lives of cotton farmers through stable minimum prices and additional Fairtrade premiums. A transparent system that allows the cotton to be traced back to its exact origin is key to this. The Fairtrade standards serve as tools to initiate this change. They provide a framework for the social, ecological and economic development of farmers and workers. They stipulate the payment of stable minimum prices and an additional premium for community projects and also prohibit the use of genetically modified seeds. ARMEDANGELS has been Fairtrade certified since its foundation in 2007.
WHAT DOES THE GOTS-LABEL STAND FOR?
  • The Global Organic Textile Standard (in short: GOTS) is not a new type of goat, but a certification of the International Working Group on Organic Textile Standards (IWG) and is one of the strictest standards for organically produced natural fibres (organic cotton, organic virgin wool and organic linen). It defines requirements that ensure a socially responsible and ecologically sustainable production of textiles. From cultivating the raw material to final processing. The compliance with this standard is verified once a year by an independent certification authority. Since 2011, also all our producers, throughout the entire supply chain, undergo this yearly auditare being. In addition, at ARMEDANGELS this standard also applies to materials that do not qualify for GOTS certification because they are not natural fibres (e.g. TENCEL® and Lenzing Modal Edelweiss ®). Still, they must comply with the GOTS standard.
  • More information about GOTS can be found here.
WHAT DOES THE FAIR WEAR FOUNDATION STAND FOR?
  • The Fair Wear Foundation is an international multi-stakeholder initiative that aims to work with all member companies to improve supply chains and working conditions in textile factories worldwide. A strict code of conduct requires, among other things, the prohibition of child labour, the right to freedom of association, secure jobs, living-wages and a resource-conserving production in all ventures, starting from the fabric production. On site, FWF auditors regularly check compliance with the standard in the factories. In addition to that, we are being audited ourselves each year in the so-called Brand Performance Check. We really like the approach the FWF has. Every company gets the chance and the support to improve its production conditions. Our aim is to support our suppliers in establishing good working conditions for all employees in the long term. We have been member of the Fair Wear Foundation (FWF) since June 2015. You can find more information about the Fair Wear Foundation here.
WHY ARE YOU SO EXPENSIVE?
  • What is expensive and what is not, is always relative. But clearly, as far as price levels are concerned, we certainly can't compete with a fast fashion company. This is not what we want anyways. Not in terms of price and not in terms of quality. We don't think that following every new fashion trend has anything to do with sustainability. We measure ourselves against brands that offer comparable products in similarly high quality. Here, we are definitely competitive in terms of price and quality. However, we can only offer these prices because we deliberately forego part of our margin and do not invest in expensive marketing. We are not interested in large, short-term profits, but in building a sustainable production and ensuring secure jobs for all employees, no matter in which country and in which stage of production.
HOW DO YOU DETERMINE YOUR RANGE OF SIZES?
  • When we order certain articles, we must ensure that the ordered quantity is neither too high nor too low, as we do not want to have surplus products that nobody buys. For this reason, the so-called "core sizes" (S, M, L) are ordered in higher quantities, because the demand for these sizes is much higher. Accordingly, we order fewer numbers of the sizes XS, XL and XXL, because the demand is simply lower. Not only in the online shop but also from wholesale. In order for an article to be produced in a certain size, we need to order a certain quantity of it. For many if these sizes we simply do not reach the required quantities yet. But: The more people know us and the higher the demand for these sizes, the wider our range of sizes can be. So talk about us, give us feedback & "spread the word..."
WHAT DOES THE NAME ARMEDANGELS STAND FOR?
  • The name ARMEDANGELS sums up quite well what we stand for. The name symbolizes a kind of "Robin Hood" of the fashion industry. An armed angel fighting against the injustice and the deficiencies of the industry. Someone who turns words into actions.
HOW CAN I PLACE AN ORDER?
  • In order to place an order in our online shop, you need a customer account. You can set this up easily in just a few steps during your order. After having set up your customer account, you will receive a welcome email. Please confirm your registration by following the link in the email. Your customer account is now set up and you can access it in the future, e.g. to find out about the status of your order. Once you have decided on the items you would like to purchase, simply place them in the shopping cart and click on GO TO CHECKOUT. Then you merely need to enter your address and select a payment method.
  • Voila! If you selected PREPAYMENT as your payment method, please note that the items will be reserved for you for 7 days. After theses 7 days have expired, your order will be cancelled automatically.
OH NO, I ENTERED THE WRONG ADDRESS!
  • Once you have placed your order, it will be forwarded in no time to our logistics partner in order for you to receive your parcel as soon as possible. Therefore, it is not possible to change your address afterwards.
WHAT ARE THE PAYMENT METHODS I CAN CHOOSE FROM?
  • You can pay by bank transfer, direct debit, credit card and PayPal. It may be, that not all payment methods will be offered at all times. Which payment methods you can choose from depends on an automated process that runs on every single order. In case it doesn't work, just try another payment method or contact us:
  • Mon to Fri from 9:00 am to 6:00 pm
  • Phone: +49 (221) 29 23 29 80
  • E-mail: shop@armedangels.de
WHAT COUNTRIES DO YOU DELIVER TO?
  • A list of the countries we deliver to can be found here
WHAT ARE THE SHIPPING COSTS?
  • a) within Germany: For the delivery we charge a shipping fee of EUR 5,-.

  • b) to Austria: For each delivery we charge a shipping fee of 5,- €.

  • c) the shipping costs for all other countries can be found here
HOW LONG DOES IT TAKE TO SHIP?
  • Standard delivery within Germany is within 1-5 working days from the moment you submit your order. When choosing PREPAYMENT as your payment method, delivery will take 1-5 days after receiving your payment.

  • The delivery times for deliveries outside Germany can be found here
CAN I HAVE MY ORDER DELIVERED TO A PACKING STATION?
  • Yes, we also ship to packing stations. Click SEND ORDER TO DHL PACKSTATION in the checkout process. Enter your post number as well as the number and the name of the packing station.
WHERE IS MY ORDER?
  • You can track your order by logging into your customer account and clicking ORDERS, VIEW ORDER. Your tracking link will be able to provide up to date information on the status of your order as soon as we send you the shipping confirmation.
ARE THERE ARMEDANGELS GIFT CARDS?
  • Yes, there are. For all of us who tend to buy their presents last minute or those who simply have excellent taste when it comes to choosing presents. It is incredibly easy as well: Just click on the amount you want to give, print your gift card at home and hand it to the lucky one. Please note that the voucher is only available via email, not per post.
  • To order a gift card, please click here.
HOW DO I REDEEM A GIFT CARD?
  • In the checkout process you have the possibility to enter the code from your gift card. Enter your code in the corresponding field and click on SUBMIT. Done!
  • Important to remember: Before submitting your order, please make sure that the voucher has actually been redeemed and that the value of the voucher has been deducted from your invoice. Vouchers can only be redeemed during the checkout process. Unfortunately, it is not possible to deduct or refund the value after you made your purchase.
HOW DO I REDEEM A DISCOUNT CODE?
  • In the checkout process you have the possibility to enter a discount code. Enter the code in the corresponding field and click on SUBMIT. It is possible to combine a discount code with a gift card. You simply need to enter both codes one after the other and click on SUBMIT.
  • There are a few things that you have to keep in mind:

  • - Only one discount code can be redeemed per order

  • - Discount codes are only redeemable under certain conditions. The discount conditions can be found under *to your discount code. Please note the minimum order value, the validity period or a restriction regarding certain product groups.

  • - Discount codes can only be redeemed online in the checkout process. Once you have made your purchase, the discount can no longer be used on this order.
TERMS AND CONDITIONS FOR THE USE OF DISCOUNT CODES:
  • - The discount amount of X € reduces the price of the item(s) that meet the discount conditions at the time the purchase is made.

  • - The discounting of goods can only take place in the checkout process in the online shop by entering the discount code.

  • - Discounts cannot be applied after a purchase has already been made.

  • - The discount is only valid for ARMEDANGELS products.

  • - The discount cannot be used to purchase discounted goods.

  • - The discount cannot be used to purchase a gift card.

  • - The discount cannot be combined with other discounts.

  • - The discount code can only be used once.

  • - A cash payment of the discount is not possible.
ARE RETURNS FREE OF CHARGE?
  • If we have sent your parcel to Germany or Austria, the return is free of charge. Please use the return label from DHL (Austria: PostAT) which is included in the package.
  • Outside of Germany and Austria, we can unfortunately not yet offer a free return shipment. Your return needs to be paid and sent to:

  • LOXXESS Neuburg GmbH Betriebsstätte Aurach
  • c/o Social Fashion Company GmbH
  • Steinauer Weg 7
  • DE-91589 Aurach, Germany

  • A piece of advice: We recommend returning your order in a secured package. It would be a shame if the parcel were lost on the way.
HOW DO I SEND SOMETHING BACK?
  • If an item doesn’t fit you or you don't like it for some other reason, you can send it back to us. The items must be unworn and in their original packaging.

  • This is how it works:
  • - Fill out the returns form and state the reason for the return.
  • - Stick the returns label on the outside of the parcel (Germany & Austria only) and take it to the nearest DHL collection point.
  • - Unfortunately, an exchange of items via the return form is not possible. Please place a new order via the online shop.
WHAT IS YOUR RETURN POLICY?
  • As soon as you have received your delivery, you can return the items to us within 14 days after receipt.
WHEN DO I GET MY MONEY BACK?
  • We try to be as quick as possible with your refund. Promised! As a rule, the refund takes place within 14 days after our logistics partner has received the returned items.